If a problem occurs, please contact us first so we can investigate and attempt to restore the service. Eligible refund requests are handled under the conditions below.
01 Seven-day request window
A first purchase of an eligible hosting or streaming service may be considered for refund when the request is submitted within seven days of activation. Approval remains subject to this policy, usage and any non-refundable costs.
02 When a refund may apply
- RadioDJ.net is unable to deliver the purchased eligible hosting service.
- You submit a valid request within seven days of initial service activation.
- An accidental duplicate or verified overpayment was processed.
03 Non-refundable items
- Domain registrations, renewals and transfers.
- SSL certificates, dedicated IP addresses, licences, setup or management work already performed.
- Dedicated servers, custom infrastructure or third-party costs committed on your behalf, unless expressly agreed otherwise.
- Services suspended or terminated for abuse, unlawful activity or breach of the Terms.
- Renewal charges submitted after the service renewal date, except verified duplicate or overpayments.
04 Refund amount
Where a pro-rated refund is approved, the amount is calculated from the unused eligible service period after deducting usage-based costs, non-refundable charges and a 10% processing fee. Calculations use a 30-day month for consistency. Payment-provider or currency-conversion differences may affect the final received amount.
($30 ÷ 30) × 10 = $10.00
10% processing fee = $1.00
Refund = $9.0005 How to request a refund
- Sign in to the Client Area.
- Submit the cancellation request for the relevant service.
- Open a support ticket and identify the service and payment.
- Provide any information reasonably needed to verify and investigate the request.
Approved requests are normally processed within seven working days. Payment providers may require additional time to return funds.
06 Important conditions
- Not using an active service does not by itself create refund eligibility.
- Cancellation stops future service according to the selected cancellation timing; it does not automatically refund an existing invoice.
- Service credits, promotional credit and downtime credit have no cash value unless required by law.
- Cryptocurrency transactions that cannot be reversed may be returned as account credit where appropriate.
07 Contact
For billing or refund questions, open a ticket through the contact page or email [email protected].