This policy explains the personal information RadioDJ.net processes when you visit the website, create an account, purchase hosting or request support.
01 Information we collect
- Identity and contact details such as name, company, address, email address and telephone number.
- Account and transaction information, including services, invoices, payment status and support communications.
- Technical and security information such as IP address, browser, device, access time, logs and referring page.
- Service data required to operate radio hosting, including station configuration, uploaded media metadata and usage information.
02 Why we use information
- To create accounts, deliver services, process orders and issue invoices.
- To authenticate users, prevent abuse and protect accounts and infrastructure.
- To provide technical support and communicate service or billing information.
- To maintain, troubleshoot and improve the website and hosting services.
- To comply with legal, accounting and regulatory obligations.
03 Legal grounds
Depending on the context, we process information to perform our contract with you, meet legal obligations, pursue legitimate interests such as security and service improvement, or act with your consent where consent is required.
04 Payments
Payments may be handled by third-party payment providers. RadioDJ.net does not store complete payment-card numbers. Payment providers process information under their own privacy terms and may perform fraud or compliance checks.
05 Cookies and sessions
We use cookies necessary for login sessions, language preferences, cart operation, security and essential website functionality. Disabling essential cookies may prevent the Client Area, checkout or other account features from working correctly.
06 Service providers and disclosure
Information may be shared with providers that help us deliver hosting, infrastructure, payments, email, analytics or customer support. We may also disclose information when required by law, to investigate fraud or abuse, or to protect users, our services and our legal rights. We do not sell or rent personal information.
07 International processing and retention
Because our services are available internationally, information may be processed in more than one jurisdiction. We retain information only as long as reasonably needed for service delivery, security, dispute handling and legal or accounting obligations.
08 Security
We use reasonable technical and organisational safeguards designed to prevent unauthorised access, loss, alteration or disclosure. No online service can guarantee absolute security, so you should use a unique password and keep account credentials confidential.
09 Your choices and rights
Depending on applicable law, you may request access, correction, deletion, restriction, objection or portability of personal information. Some records may need to be retained for legal, billing, fraud-prevention or security reasons. Requests can be submitted through our contact page.
10 Updates and contact
We may update this policy as services or legal requirements change. The current version will be published here. Privacy questions may be sent to [email protected].